Last updated: March 2026
The website gaterakshak.com and the mobile application GateRakshak (together, the "Platform") are owned and operated by GateRakshak (the "Company"). The Company owns and operates a proprietary application with respect to visitor management, society management, security and accounting systems for residents in housing societies and gated communities, and also provides associated services ("Services").
This Privacy Policy sets out the privacy practices of the Company with respect to the entire content of the Platform. This document is published in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder. We request you to go through this Privacy Policy and Terms of Use carefully before you decide to access this Platform.
For the purposes of this Privacy Policy, the words "us", "we", and "our" refer to the Company and all references to "you", "your" or "user" mean the person who accesses, uses and/or participates in the Platform in any manner or capacity.
The protection and security of your personal information is our top priority and we have taken all necessary and reasonable measures to protect the confidentiality of the user information and its transmission through the internet.
The Company may collect several types of information which is essential for the provision of the Services. "Information" for the purposes of this Privacy Policy shall include, but is not limited to:
(a) Personal Information: Any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available, is capable of identifying such person. This includes your name, email address, phone number, apartment/flat number, and society name.
(b) Sensitive Personal Data or Information: This means personal information which consists of information relating to:
Provided that any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information.
(c) Non-Personal Information: This includes, but is not limited to, your geographic location, details of your telecom service provider or internet service provider, the type of browser, the operating system of your device and the website you last visited before visiting the Platform, and the duration of your stay on the Platform along with the date and time of your access.
The information provided by you to the Company and/or which the Company collects from you may be used for a number of purposes, including but not limited to the following:
We may share your information with our parent company, subsidiaries, joint venture partners and other companies that are under common control with the Company. In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your information may be transferred to our successor or assign.
We may use cookies and other similar technologies to collect information about your use of the Platform and Services. You can choose to disable cookies in your browser settings, but please note that some features of the Platform and Services may not function properly if cookies are disabled.
We may share your information with third parties in the following circumstances:
We do not sell your personal data to third parties for advertising purposes.
The Platform and Services may allow you to post content such as notices, complaints, and comments within your society community. Any information you post in these areas may be visible to other verified members of your society. We are not responsible for the use of any information you post in these areas by other users.
We take reasonable measures to protect the confidentiality of your information and its transmission through the internet, including the use of encryption and access controls. However, no security measure is 100% effective and we cannot guarantee the absolute security of your information. In the event of a security breach that may affect your information, we will notify you as required by applicable law.
We will retain your information for as long as necessary to provide the Services and for other legitimate business purposes, including compliance with our legal obligations, resolution of disputes, and enforcement of our agreements. When your information is no longer required, we will securely delete or anonymise it.
The Platform and Services may contain links to other websites. We are not responsible for the privacy practices or the content of these other websites and we encourage you to review the privacy policies of any third-party sites you visit.
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If you wish to make a request to access, correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to support@gaterakshak.com.
The Company makes no representation that the Platform is appropriate to be used or accessed outside India. This document is published in accordance with the provisions of the Information Technology Act, 2000 and the Company is compliant with the laws of India. If any user uses or accesses the Platform from outside India, they do so at their own risk and are responsible for compliance with the laws of such jurisdiction.
From time to time, the Company may update this Privacy Policy to reflect changes to its information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If the Company makes any material changes, it will notify you by email or by means of a notice on the Platform prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Upon registration, you may receive certain communications from the Company regarding your society or our services. You may at any time choose to opt-out of receiving further promotional communications from the Company. To be removed from our mailing list, you may contact us at support@gaterakshak.com.
In accordance with the Information Technology Act, 2000 and the rules made thereunder, you may direct any grievances or complaints in relation to processing of information to our designated Grievance Officer at:
Email: support@gaterakshak.com
Should you have questions about this Privacy Policy or our information collection, use and disclosure practices, you may contact us at: support@gaterakshak.com. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of personal information about you.
BY USING THE PLATFORM, YOU CONFIRM THAT YOU HAVE READ THIS PRIVACY POLICY AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.